Snowbear Frequently Asked Questions:
Q. How do we discuss orientation of the plow?
A. Do not use left side/right side. Use Drive Side and Passenger Side.
Q. My plow blades will not line up with my A-frame of the plow?
A. There is a good possibility that the plow blades are reversed. There is a diamond stamp on the top of the blade. That stamped diamond should be on the driver side of the vehicle.
Q. The holes on the plow blade and the A-frame of the plow do not line up?
A. To help line up the holes on the plow blade and the A-frame, loosen the bolts on the centre spine, and the top and bottom bolts on either side of the spine. The two halves should move freely
Q. How tight should the main A-frame bolt be?
A. When tightening the 5/8” nut, the main 5/8” bolt should only reveal 3-5 threads beyond the nut. The A-frames should rock freely
Q. How high should my class 3-2” receiver be off of the ground for the plow to work properly?
A. The receiver should be no more than 14” from level ground. If it is then, the application requires a Drop Kit (324-128)
Q. What is the thickness of the plow blade and A-frame?
A. The plow blade is made from 14 gauge mild steel and the A-frame is made from 1/8th wall
Q. My plow seems to be sagging?
A. Inspecting on a level ground, ensure that the front mount receiver should run parallel to the ground and are tight against the frame and bolts are snug.
Q. I need to replace my scraper blade or deflector kit.
A. Confirm the width of the plow blade or deflector kit and match accordingly. It is not one size fits all
Q. How do I remove the strap on the winch for replacement?
A. The winch strap will release by unrolling the strap fully. On the side of the spindle mount locate an oblong hole. Inside, is a 8mm. threaded hole. Thread in the key (provided with plow) until tight and pull firmly. If the Key has been lost, use an 8mm bolt and a pair of vise grips or pliers to remove shaft.
Q. Are springs and winch strap covered under warranty?
A. Typically no, however if the spring/s were to shear then yes. The strap is only covered under warranty if the stitching has broken. Bent or broken springs are indicative of abuse. The customer should be advised of the care instruction in the manual. A frayed or broken strap is a sign of the customer lifting the plow blade beyond the max height. The strap is designed to fail before the winch arms bend.
Q. My plow is too low, how do I fix it?
A. The cross member is reversible. Remove the 2” shaft cross member on the plow and flip it so that the shaft is on the bottom. This will lift the plow up 4”. If the plow is too high, use the same procedure ensuring the 2” insert is on the top.
ELECTRICAL AND WIRING FAQ’S
Q. What gauge wire is used on in the wiring for the plow and where do I get a replacement connector?
A. The wire used is 6 gauge stranded wire. The connector is an Anderson Power Products SB50 connector and the metal inserts are for 6 and 8 gauge wire.
Q. Do I need to use the 35 amp Breaker for the installation?
A. Yes, the 35amp breaker is the first line of protection on your winch. If a customer continues to lift the plow while it is at its maximum height the breaker will open. It will close after it cools down and should function as normal. The breaker will fail and need to be replaced if continually over loaded.
Q. My plow will not go up and down with the manual switch or the remote?
A. Were the switch plugs into the control box under the hood there are 3 male pins with a slit down the center. For a proper connection between the connector and the pin on the control box there must be a 1/16th of a gap between the two halves of the pin. Additionally, on each connection apply liberally dialectic (conductive) grease
Q. I have checked all my connections, the winch works and I have replaced the breaker and I am still getting a clicking sound coming from the control box, what is the next step?
A. If everything has been checked thoroughly, it is likely the control box will need to be replaced.
Q. How do I check to see if the winch is working correctly?
A. Connecting a pair of jumper cables or wire (6 gauge) directly to the terminals on the winch to the positive and negative battery terminals will cause the winch to turn. Reverse the leads to spin the winch in the opposite direction. Caution, there will be sparking so ensure there are no flammable material at risk. If there is no movement then the winch will need to be replaced.